Returns / Custom Order Policy

Most Water Horse Custom Prints products are made specifically for you. Because custom and printed apparel cannot usually be restocked or resold, all orders are final once submitted.

Custom & Printed Apparel

Custom and printed items are not returnable or exchangeable because of:

• Incorrect size or color selected by the customer
• Buyer’s remorse
• Customer-approved spelling, names, numbers, logos, or artwork
• Other order details that were approved before production

Please carefully review sizes, colors, quantities, names, numbers, print locations, artwork, and all other order details before submitting your order.

Order Changes & Cancellations

Orders cannot be modified or canceled once they are submitted.

Customers are responsible for reviewing all order details before checkout, approval, or submission.

Artwork & Proof Approval

Customers are responsible for carefully reviewing proofs and order details before approval. Spelling, sizing, placement, artwork, color, name, number, or other errors that were approved by the customer are not eligible for a refund, replacement, or reprint.

If We Made a Mistake

If Water Horse Custom Prints printed the wrong item, size, design, or other order detail compared with what you approved, please contact us within 7 days of delivery or pickup.

Please include your order number and photos when applicable so we can review the issue and make the appropriate correction.

Damaged or Defective Items

If an item has a manufacturing defect or arrives damaged, please notify us within 7 days of delivery or pickup and provide photos of the issue.

Once the issue is verified, Water Horse Custom Prints will determine the appropriate replacement, correction, or refund.

Festival & Event Merchandise

Festival-specific and event-specific apparel is produced for a particular order or event and follows this same custom-order policy unless the product page specifically states otherwise.

Live T-Shirt Bar Services

Live T-Shirt Bar bookings have separate terms for cancellations, travel, staffing, event time, and other services. Those terms will be shown on your quote, invoice, or service agreement and take precedence for that booking.

Questions?
Email info@waterhorseprints.com or call 704-736-3030.